Frequently asked questions
Practical answers about licenses, compatibility, payment, delivery, and remote installation.
Ask a different questionHow long does a software license last?
License terms depend on the product. Many titles include a lifetime license, while others use a fixed term. The exact license type is listed on each product page and can be confirmed before purchase.
When is technical support available?
Our messaging channels are monitored 24 hours a day, 7 days a week. Response times may vary during periods of high demand.
How does remote installation work?
A technician connects to your Windows computer through TeamViewer or AnyDesk, installs the selected software, verifies that it launches correctly, and explains the basic startup process.
Which industries do you support?
Our catalog covers heavy equipment, trucks, forklifts, agriculture, automotive applications, power generation, parts catalogs, diagnostic systems, and technical manuals.
What information should I send before buying?
Send the equipment brand, model, year, the task you need to perform, your Windows version, and the interface or adapter you plan to use.
Which payment methods are available?
Available methods may include PayPal, bank transfer, card, and selected digital payment options. Our team will confirm the method available for your order.
Can I receive a refund?
Eligibility depends on the order status and product type. Contact support before a download link, license, or installation is delivered so the team can review your request.
Will the software work on every computer?
No. System requirements vary by product. Review the supported Windows version, storage requirements, memory, and connection interface before ordering.
Can I move a license to another computer?
Transfer rules depend on the license. Hardware changes or Windows reinstallation may affect activation, so contact support before changing the computer.
How do I contact an advisor?
Use the Contact page to send your equipment details, or reach us through Zalo, WhatsApp, or email for a compatibility check.