1. Acceptance of these terms
These Terms of Service apply when you browse the EPCtools website, place an order, obtain a software license or request installation and technical support. By placing an order, you confirm that you have read and accepted these terms and are legally able to enter into the transaction.
2. Products, compatibility and licenses
We sell downloadable diagnostic software, electronic parts catalogs, technical manuals, license access and related installation services. Product pages state the available version, supported operating system, region, license period and other material requirements.
- You are responsible for checking equipment model, computer specifications and interface compatibility before ordering.
- A license is for the permitted number of devices or users stated on the product page or order confirmation.
- You may not resell, redistribute, reverse engineer, bypass activation controls or use software unlawfully.
- Third-party trademarks belong to their respective owners. A product reference does not imply authorization or affiliation unless expressly stated.
3. Orders, prices and payment
Prices and currency are shown before checkout. Any mandatory fees known to us will be disclosed before payment. An order is accepted after payment is confirmed and we verify that the selected product can be supplied. We may contact you to confirm compatibility or reject and refund an order that cannot be fulfilled.
Customers must provide accurate billing, contact and equipment information. Fraudulent, unauthorized or disputed payments may result in suspension of delivery or license access.
4. Digital delivery and installation
Digital delivery may include a download link, license credentials, activation instructions or a scheduled remote installation. The expected method is described on the product page or order confirmation. Delivery normally begins after payment and compatibility confirmation. Delays may occur when customer verification or technical information is incomplete.
Keep download links and credentials private. Contact us promptly if delivery has not arrived or access does not work.
5. Cancellations, returns and refunds
You may request cancellation before a download link, license key, account credential or remote installation has been delivered. Approved pre-delivery cancellations receive a refund to the original payment method.
Because digital products can be copied or activated immediately, completed digital deliveries are generally non-returnable. We will nevertheless provide a replacement, correction or refund when the purchased product is not delivered, materially differs from its description, or cannot be made operational on a system that met the published requirements.
- Contact us within 7 calendar days of delivery and include the order number, issue description and relevant screenshots.
- Allow our support team a reasonable opportunity to diagnose or correct the issue.
- Approved refunds are submitted to the original payment method within 5 business days. Your bank or payment provider may require additional processing time.
- We do not refund incompatibility caused by undisclosed system details, unsupported hardware, customer modification, misuse or failure to follow installation instructions.
Nothing in this section limits mandatory consumer rights that apply in your jurisdiction.
6. Remote installation and support
Remote sessions require your permission and use a supported tool such as TeamViewer or AnyDesk. You must remain available during the session, back up important data and close private files. The technician will access only what is reasonably necessary to install, activate, verify or troubleshoot the purchased product.
Support does not include hardware repair, vehicle programming performed without appropriate safeguards, recovery from unrelated system faults or unlawful use of software.
7. Availability, warranty and liability
We take reasonable care to provide working downloads and accurate product information. Software performance can depend on third-party systems, hardware, operating systems and internet access outside our control. To the extent permitted by law, EPCtools is not liable for indirect loss, lost profits, lost data or damage caused by misuse, unsupported modifications or failure to maintain backups.
If any provision is unenforceable, the remaining provisions continue to apply. Applicable mandatory consumer protection law takes priority over conflicting terms.
8. Changes to these terms
We may update these terms when our services, legal obligations or business processes change. The current version and effective date will remain published on this page.
9. Contact
Questions about an order or these terms can be sent to contact@epctools.vn or through our Contact page. Include your order number when contacting us about a purchase.