1. Who controls your information
EPCtools operates this website and determines how information submitted through the store is used. Privacy questions can be sent to contact@epctools.vn.
2. Information we collect
- Account and contact data: name, email address, phone number, username and billing details.
- Order data: purchased products, prices, payment status, order history and support records.
- Technical data: IP address, browser, device type, operating system, referring page, timestamps and security logs.
- Equipment and support data: equipment brand, model, requested task, Windows version, diagnostic interface and information you choose to share during support.
- Communications: messages submitted through contact forms, email, chat or remote support.
Payment card details are processed by the selected payment provider. EPCtools does not intentionally store complete payment card numbers or security codes on this website.
3. How and why we use information
We use information to process transactions, deliver licenses and downloads, provide remote installation, respond to inquiries, maintain accounts, detect fraud, secure the website, comply with legal obligations and improve products and support.
Depending on your location, processing may rely on contract performance, legal obligations, legitimate business interests or your consent. Marketing messages are sent only where permitted, and you may unsubscribe at any time.
5. When information is shared
We may share only the information necessary with hosting providers, payment processors, email and support platforms, analytics providers, fraud prevention services and professional advisers. We may also disclose information when required by law, to protect legal rights or in connection with a legitimate business transfer.
Service providers must process information for the agreed purpose and apply appropriate safeguards. We do not sell or rent customer contact information.
6. Remote support sessions
Remote access begins only after you approve the session. Close personal documents and back up important data before connecting. Session information may include device specifications, error logs and actions needed to complete installation. We do not intentionally access unrelated personal files.
7. Data retention and security
Order and transaction records are retained as needed for accounting, fraud prevention, support and legal obligations. Support messages and technical records are kept only as long as reasonably necessary for those purposes. Retention periods may vary by record type and applicable law.
We use reasonable administrative and technical safeguards, including access controls and encrypted connections where available. No internet system can guarantee absolute security. Contact us immediately if you believe your account or information has been compromised.
8. Your privacy choices and rights
Subject to local law, you may request access, correction, deletion, restriction, objection or portability of your personal information. You may withdraw consent for future processing and opt out of marketing. We may need to verify your identity before completing a request.
Some records cannot be deleted immediately when retention is required for taxation, fraud prevention, dispute resolution or other legal obligations. You may also complain to the privacy regulator in your jurisdiction.
9. Children and international processing
The store is not directed to children under 16, and we do not knowingly collect their personal data. Service providers may process information in other countries. Where required, appropriate contractual or legal safeguards will be used for international transfers.
10. Policy changes
We may update this policy when our services, providers or legal obligations change. The current version and effective date will remain available on this page.
11. Contact us
Send privacy requests to contact@epctools.vn or use the Contact page. Describe your request and the email address associated with your account.